Refund & Returns Policy
Last updated: April 2026
At Velonix Labs, we aim to ensure all products are supplied in excellent condition. Due to the nature of our products, the following policy applies:
1. Returns
We do not accept returns of products unless they are:
- Damaged upon arrival
- Incorrect items received
All products are sold for laboratory research purposes only and are not eligible for return once dispatched unless faulty or incorrect.
2. Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographic evidence
We will review your request and, where appropriate, offer a replacement or refund.
3. Refunds
Refunds will only be issued where:
- Goods are confirmed as damaged or faulty
- Incorrect items were supplied
Approved refunds will be processed back to the original payment method within 5–10 working days.
4. Non-Returnable Items
For safety and compliance reasons, we do not accept returns for:
- Opened products
- Used products
- Products returned without prior approval
5. Order Cancellations
Orders may be cancelled only if they have not yet been dispatched.
Once an order has been processed and shipped, it cannot be cancelled.
6. Contact
For all refund or return enquiries, please contact:
7. Disclaimer
All products sold by Velonix Labs are intended strictly for laboratory research purposes only.
They are not intended for human or veterinary use.
Velonix Labs does not condone, promote, or support misuse.
