Frequently Asked Questions

Q: What are your products intended for?
A: All products sold by Velonix Labs are intended strictly for laboratory research use only.

Q: Are your products suitable for human consumption?
A: No. All products are not for human or veterinary use.

Q: How are your products tested?
A: Each batch undergoes internal quality control processes to ensure consistency and purity.

Third-party testing is done via Janoshik Analytical and can be verified on their website.

Q: How long does shipping take?
A: Orders are typically processed within 1–3 working days. Delivery times vary depending on location.

Q: Do you ship within the UK only?
A: Currently, we only ship within the United Kingdom.

Q: What payment methods do you accept?
A: We accept secure payments via third-party WALLID pay by bank or bank transfer.

Q: Is payment secure?
A: Yes, all transactions are encrypted and processed securely.

Q: Do you accept returns?
A: Due to the nature of our products, returns are not accepted unless an item arrives damaged.

Q: How can I contact support?
A: You can reach us at info@velonixlabs.co.uk

For laboratory research use only. Not for human consumption or veterinary use. Enquiries should relate to legitimate research purposes.