Shipping Policy
Last updated: April 2026
At Velonix Labs, we aim to process and deliver all orders securely and efficiently.
1. Order Processing
Orders are processed within 72 hours of purchase (Monday–Friday).
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods
All orders are shipped via Royal Mail tracked delivery services.
Once your order has been dispatched, tracking information will be provided via email.
3. Shipping Options
- Tracked 48 Hour Delivery — £4.49
- Tracked 24 Hour Delivery — £5.99
- Guaranteed Next Day Delivery (Monday–Thursday dispatch) — £9.99
Delivery timeframes are estimates and may vary due to courier operations or external factors outside of our control.
4. Packaging
All items are securely and discreetly packaged to ensure safe transit and maintain customer privacy.
Protective packaging is used to minimise exposure to light, temperature variation, and physical impact during handling and delivery.
5. Delays
Velonix Labs is not responsible for delays caused by:
- Courier services
- Weather conditions
- Public holidays
- Other external factors beyond our control
6. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details provided at checkout are accurate.
Velonix Labs is not responsible for orders shipped to incorrect addresses provided by the customer.
7. Lost or Missing Orders
If your order has not arrived within the expected timeframe, please contact us at:
We will investigate the issue with the courier and assist where possible.
8. Contact
For any shipping-related enquiries, please contact:
9. Disclaimer
All products sold by Velonix Labs are intended strictly for laboratory research purposes only.
They are not intended for human or veterinary use.
Velonix Labs does not condone, promote, or support misuse.
