Privacy Policy

Last updated: April 2026

Velonix Labs (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Velonix Labs operates this website and is the data controller responsible for your personal data.

If you have any questions, you can contact us at:
info@velonixlabs.co.uk

2. What Information We Collect

We may collect and process the following data:

• Identity Data (name)
• Contact Data (email address)
• Transaction Data (order details, purchases)
• Technical Data (IP address, browser type, device information)
• Usage Data (how you interact with our website)

3. How We Collect Your Data

We collect data when you:

• Place an order
• Contact us via forms or email
• Subscribe to updates
• Use or browse our website (via cookies)

4. How We Use Your Data

We use your personal data to:

• Process and deliver orders
• Manage payments and transactions
• Respond to enquiries
• Improve our website and services
• Comply with legal obligations

We only use your data where we have a lawful basis to do so, including:

• Contract (to fulfil orders)
• Legal obligation
• Legitimate interests (improving services)

5. Payment Information

We use third-party payment providers to process transactions securely. We do not store or have access to your full payment card details.

When you make a payment, your information is processed directly by the payment provider in accordance with their own privacy policies. We may receive limited information such as confirmation of payment, billing name, and transaction details.

If you choose to pay via bank transfer, we will process the information you provide solely for the purpose of fulfilling your order and maintaining financial records.

6. Sharing Your Data

We may share your data with trusted third parties where necessary, including:

• Payment processors (e.g. Stripe)
• Delivery services
• Website hosting providers

All third parties are required to respect the security of your data.

We do not sell your personal data.

7. International Transfers

Some of our third-party providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements.

9. Your Legal Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of your data
• Request erasure of your data
• Object to processing
• Request restriction of processing
• Withdraw consent (where applicable)

To exercise any of these rights, contact us at info@velonixlabs.co.uk

10. Cookies

We use cookies to improve your experience and analyse website traffic.

You can control or disable cookies through your browser settings.

11. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or loss.

12. Changes to This Policy

We may update this privacy policy from time to time.
Any changes will be posted on this page.

13. Disclaimer

All products sold by Velonix Labs are intended strictly for laboratory research purposes only.
They are not intended for human or veterinary use.
Velonix Labs does not condone, promote, or support misuse.