Frequently Asked Questions.

Browse the Research Catalogue, add your required products to your basket and complete the checkout process. Once your order has been placed and payment has been successfully received, you'll receive an order confirmation by email. Your order will then enter our processing queue and you'll receive further updates as it progresses.

We securely process payments using Wallid, allowing you to pay directly by bank through your online banking app or bank. Payment is completed during the checkout process, and once your payment has been confirmed, you'll receive an order confirmation by email.

If your order hasn't been paid for or dispatched, please contact us as soon as possible and we'll do our best to help.

Yes. Where available, Certificates of Analysis are published on our Laboratory Analysis page. Only products with published documentation will appear within the certificate library.

We use the same trusted supplier across our product range and carry out periodic independent laboratory testing on selected products. We do not independently test every supplier batch, as this would not be practical or cost-effective. New Certificates of Analysis are published as additional testing is completed.

We use Janoshik Analytical, an independent third-party laboratory. Each published certificate includes a task number and unique verification key, allowing researchers to verify the certificate directly through Janoshik's website.

We use internal batch numbers for inventory management and traceability. These do not necessarily correspond to our supplier's manufacturing batch numbers. Because we source products from the same trusted supplier and perform periodic independent testing rather than testing every supplier batch, internal batch numbers may differ from those shown on published Certificates of Analysis.