Order tracking

Track your order.

Enter your order number and billing email address to view the latest status of your order and access Royal Mail tracking information once your parcel has been dispatched.

Track your order

Enter your order details below to check its current status.

Frequently asked

Shipping & Tracking FAQs

How long does dispatch take?

Orders are typically processed and dispatched within 1–2 working days following payment confirmation.

What's the difference between processing time and delivery time?

Our processing time is the time taken to review, prepare and dispatch your order. The shipping service selected at checkout refers to the Royal Mail delivery service after your order has been dispatched.

Do you provide tracking?

Yes. Once your order has been dispatched, your tracking details will be available on the Order Tracking page. Simply enter your order number and billing email address to view the latest status of your shipment.

Where do you ship?

At present, we only ship to United Kingdom addresses.

I've entered my details but can't find my order

Please ensure you're using the correct order number and the same billing email address used when placing your order. If you're still unable to locate your order, please contact our support team for assistance.

Need further assistance?

If you require any additional help with your order, please contact our support team and include your order number where possible. This will help us assist you more quickly.

Research use only

Intended for laboratory research use.

All products supplied by Velonix Labs are intended solely for laboratory research use. They are not intended for human or veterinary use, consumption, or any other application. Customers are responsible for ensuring their use of any material complies with all applicable laws and regulations in their jurisdiction.