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Refund and Returns Policy

Last updated: April 2026

At Velonix Labs, we aim to ensure all products are supplied in excellent condition. Due to the nature of our products, the following policy applies:

1. Returns

We do not accept returns of products unless they are:

  • Damaged upon arrival
  • Incorrect items received

All products are sold for laboratory research purposes only and are not eligible for return once dispatched unless faulty or incorrect.

2. Damaged or Incorrect Items

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographic evidence

We will review your request and, where appropriate, offer a replacement or refund.

3. Refunds

Refunds will only be issued where:

  • Goods are confirmed as damaged or faulty
  • Incorrect items were supplied

Approved refunds will be processed back to the original payment method within 5–10 working days.

4. Non-Returnable Items

For safety and compliance reasons, we do not accept returns for:

  • Opened products
  • Used products
  • Products returned without prior approval

5. Order Cancellations

Orders may be cancelled only if they have not yet been dispatched.

Once an order has been processed and shipped, it cannot be cancelled.

6. Contact

For all refund or return enquiries, please contact:

info@velonixlabs.co.uk

7. Disclaimer

All products sold by Velonix Labs are intended strictly for laboratory research purposes only.
They are not intended for human or veterinary use.
Velonix Labs does not condone, promote, or support misuse.

Research use only

Intended for laboratory research use.

All products supplied by Velonix Labs are intended solely for laboratory research use. They are not intended for human or veterinary use, consumption, or any other application. Customers are responsible for ensuring their use of any material complies with all applicable laws and regulations in their jurisdiction.